Menu
Many companies are coming face to face with a global economy. Why not think about your workforce with the same mindset. Times have changed and so have opportunities to outsource entry level positions with Nearshoring experts at half the cost.
Accomplishes business objectives by identifying and solving customer information and processing problems. He/She will be a key member of the operations team supporting, data management, client reporting, and trade processes.
Performs normal office functions such as, setting up and maintaining files, interviewing callers, and receiving, referring, or answering incoming mail. Gather, compile, and report relevant information to supervisor’s.
Under general supervision, in a 24/7 inbound call center environment. Technical Support Agents will provide technical and network problem resolution to end-users (customers). Perform question diagnosis, while guiding users through a step-by-step solution process.
Provide accurate and efficient product or service information to resolve any emerging problems that our customer accounts might face.
Responsible for handling inbound and outbound calls. Reach out to customers in effort to secure funds, and retrieve overdue payments, loans, or bills.